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IT Support Plans
We provide comprehensive MSP services to keep your IT environment secure, available, and efficient. With a combination of proactive management, monitoring, support, and advice, we take the operational burden away so your team can focus on core activities.
Our MSP services for freelancers and SMEs.
Higher productivity and less time loss thanks to uniform and proactive response and central management, improved security through automatic updates, antivirus and checks, less downtime thanks to continuous monitoring and quick interventions. Save through better cost control by advice on licenses and efficient deployment of support. Simple and clear support and reporting options. Better insight into the IT environment thanks to documented procedures and reports. With our transparent pricing structure, our customers know exactly what to expect, without surprises. All our packages are annual contracts.
- Central management and configuration of users, rights, and devices (servers, PCs, laptops, smartphones, printers).
- Management and optimisation ofMicrosoft 365 environments(mail, Teams, OneDrive, SharePoint), including migration to or from M365.
- Proactive monitoring and management (antivirus, network), preventive checks, security checks, incident handling, automatic patch & update management.
- Remote helpdesk during office hours + on-site interventions when necessary.
- Onboarding and offboarding of employees (licenses, mailboxes, access).
- Basic troubleshooting: printers, Office, email, network/VPN/firewall.
- Documentation of your IT environment and periodic reporting (e.g. quarterly report with tickets and hours). (From Business package)
- Tailored advice for cost optimisation, scalability and workplace improvement, regarding hardware, licensing and security choices; one-off evaluation and advice on package selection. (Premium package)
Helpdesk during our office hours
Remote support via secure remote tool
- Onboarding and offboarding procedures
- Basic software troubleshooting: Printer / Office / email issues
- Basic configuration and troubleshooting of network / VPN / firewall
After selecting a package
- One-off advice regarding hardware renewal
- One-off evaluation of devices and IT environment
- Delivery and installation of hardware (PCs, laptops, peripherals, networking equipment) is done via separate and quotes.
- Escalation and response times vary by package; check the package details on the page for exact SLAs and included hours.
On-site interventions when physical intervention is needed:
€150 / hour
Minimum intervention: 1 hour
The support hours can be used for this.
Call-out costs: € 75 / hour
Mileage reimbursement: €1 / km
- Hours cannot be carried over to the next month.
- Prices are exclusive of VAT.
Prepaid Support (Flex)
€ 150 / month
Includes 1 hour of support
→ Per chosen working hour: € 130/ hour
Ideal for freelancers and SMEs who only need support services.
You choose the number of support hours
- With this bundle you have discount on our hourly rate: € 130 instead of
€ 150*
- With this bundle you have discount on our hourly rate: € 130 instead of
Support within 1 working day**
- Antivirus Bitdefender: € 7 / device / month
No preventive monitoring or support
- No SLA
- No priority or guaranteed response time
- No preventive follow-up
- Extra support outside the chosen hours will be charged based on usage: € 150 / hour*
- Best effort: Support is based on the availability of the support team**
- Escalation: Response within 6 hours: 1 hour escalation support = 2 hours support usage**
Flexible IT support where only the chosen number of hours are charged. Ideal for companies with limited or irregular IT needs,without the need for full managed IT services. You choose in advance the number of support hours (e.g. 4 hours per month).
Included:
- Base fee of €150/month (1 hour of support included)
- Access to the ticket system
- Support via ticket system, phone, chat and WhatsApp
Extra support outside the chosen hours is charged based on usage: € 150 / hour
Basic
€ 125 / maand
Inclusief eerste gebruiker en 1 uur support / maand
Vanaf 2de gebruiker: + €60 / gebruiker / maand
Inclusief eerste gebruiker en 1 uur support / maand
Vanaf 2de gebruiker: + €60 / gebruiker / maand
Ideal for small businesses. Essential features to improve your IT infrastructure.
Get Started Now- Including Bitdefender antivirus / user
- Basic monitoring: Antivirus and network
Elke extra gebruiker voegt 30 minuten support per maand toe
Support within 1 working day**
- Additional devices:€ 7 / device / month for antivirus
- Escalation: Response within 6 hours: 1 hour of escalation support = 2 hours of support consumption
- Support hours are accrued per user and shared within the team.**
- Rate support hours outside the package: €150 / hour.
Basic IT support for small businesses with limited IT needs. Ideal for organisations that primarily require reactive support without extensive monitoring.
Includes:
- Fixed monthly price with included support hours
- Access to ticketing system
- Support via phone, chat, and WhatsApp
- Basic assistance with IT issues
- SLA guarantee: Support within 1 working day
- Additional support will be charged according to the package rate.
Business
€ 200 / maand
Inclusief eerste gebruiker en 1 uur support / maand
Vanaf 2de gebruiker: €75 / gebruiker / maand
Inclusief eerste gebruiker en 1 uur support / maand
Vanaf 2de gebruiker: €75 / gebruiker / maand
Comprehensive IT services and security for growing companies and SMEs.
- Including Bitdefender antivirus / user
- Reporting of the number of tickets and hours per quarter
- Professional M365 Business Standard email address / user
Comprehensive monitoring
- Antivirus and network
- Automatic patch and update management
- Proactive system management
- Documentation of IT environment
+ 30 minutes support per month / user
- Elke extra gebruiker voegt 30 minuten support per maand toe voor de hele team
- Support within 8u
- Additional devices: €10 / device / month for antivirus and monitoring
- Escalation: Response within 6 hours: 1 hour of escalation support = 2 hours of support consumption
- Support hours are accrued per user and shared within the team.**
- Rate support hours outside the package: €150 / hour.
Fully managed IT for companies that require continuity and stability. Focused on preventing issues through monitoring and proactive management.
Included:
- Fixed monthly price with included support hours
- Monitoring van systemen en toestellen
- Patch and update management
- Access to ticket system
- Support via phone, chat and WhatsApp
Additional support will be charged according to the package rate.
Premium
€ 250 / month
Including first user
From 2nd user: + €95 / user / month
Including first user
From 2nd user: + €95 / user / month
Complete IT solutions for businesses. Advanced features and support.
- Including Bitdefender antivirus / user
- Professional M365 Business Standard email address / user
Complete monitoring
- Automatische security checks
- Antivirus and network
- Automatic patch and update management
- Proactive system management via scripts
- Device management: Smartphones, PCs, printers and laptops
- Priority support
IT consultancy
- IT environment optimisation
- Advice on IT decisions
- General guidelines and best practices
+ 1 uur support per user / month
- Support within 4 - 6 hours
- Additional devices:€ 10 / device / month for antivirus and monitoring
- Support hours are accumulated per user and shared within the team.
- Ratesupport hours outside the package:€130 / hour.**
Comprehensive managed IT service for businesses expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Additional support will be charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Additional support will be charged according to the package rate.
Comprehensive managed IT service for businesses expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support will be charged according to the package rateComprehensive managed IT servicefor companies thatexpect maximum assuranceandsupportCombineproactive managementwithpriority supportandstrategicadvice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support will be charged according to the package rateComprehensive managed IT servicefor companies thatexpect maximum assuranceandsupportCombineproactive managementwithpriority supportandstrategicadvice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- LimitedIT consultingincluded
Extra support will be charged according to the package rate.
Enterprise
Tailored
Assemble your package: From 100 employees
Dedicated point of contact.
Assemble your package: From 100 employees
Dedicated point of contact.
Tailored IT solutions for businesses. Choose the services for your company.
Startnow- Including Bitdefender antivirus / user
- Professional M365 E3, copilot and email address / user
Complete monitoring
- Automatische security checks
- Antivirus and network
- Automatic patch and update management
- Proactive system management via custom scripts
- Device management: Smartphones, PCs, printers and laptops
- Priority support
IT consultancy
- IT environment optimisation
- Advice on IT decisions
- General guidelines and best practices
Support hours per user / month*
- Support within 4 hours
- Additional devices: Per device / month for antivirus and monitoring
- Support hours are accumulated per user and shared within the team.
- Ratesupport hours outside the package:€130 / hour.**
A managed IT service tailored for companies with +100 employees
Includes:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- IT consulting included
- Cybersecurity checks and training
Additional support will be charged according to the package rate.
Comprehensive managed IT service for businesses expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support will be charged according to the package rateComprehensive managed IT servicefor companies thatexpect maximum assuranceandsupportCombineproactive managementwithpriority supportandstrategicadvice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support will be charged according to the package rateComprehensive managed IT servicefor companies thatexpect maximum assuranceandsupportCombineproactive managementwithpriority supportandstrategicadvice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- LimitedIT consultingincluded
Extra support will be charged according to the package rate.
Contact
Schedule a non-binding conversation
support@itflexpoint.be
Leuven, Belgium
Leuven, Belgium