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IT Support for SMEs and self-employed
We provide comprehensive MSP services to keep your IT environment secure, available, and efficient. With a combination of proactive management, monitoring, support, and advice, we take the operational burden away so your team can focus on core activities.
Prepaid Support (Flex)
€ 150 / month
Ideal for freelancers and SMEs who only need support for their team.
Includes 1 hour support / month
Antivirus Bitdefender: € 7 / device / month
You choose the number of hours support
With this bundle you have discount on our hourly rate: € 130 instead of
€ 150*
Support within 1 working day**
No preventive monitoring or support
- No SLA
- No priority or guaranteed response time
- No preventive follow-up
- Extra support outside the chosen hours will be charged based on usage: € 150 / hour*
- Best effort: Support is based on the availability of the support team**
- Escalation: Response within 6 hours: 1 hour escalation support = 2 hours support usage**
Extra support outside the chosen hours is charged based on usage: € 150 / hour
Basic
€ 125 /month
Ideal for small businesses. Essential features to improve your IT infrastructure.
Get Started NowIncludes first user and 1 hour support / month
Extra users: + € 60 / user / month
Each extra user adds 30 minutes support per month for the whole team*
- Including Bitdefender antivirus / user
Basic monitoring:
- Antivirus and network
- Check backup
Support within 1 working day**
- Extra devices: € 7 / device / month for antivirus and basic monitoring
- Escalation: Response within 6 hours: 1 hour of escalation support = 2 hours of support consumption
- Support hours are accrued per user and shared within the team.**
- Rate support hours outside the package: €150 / hour.
Basic IT support for small businesses with limited IT needs. Ideal for organisations that primarily require reactive support without extensive monitoring.
Includes:
- Fixed monthly price with included support hours
- Access to ticketing system
- Support via phone, chat, and WhatsApp
- Basic assistance with IT issues
- SLA guarantee: Support within 1 working day
- Additional support will be charged according to the package rate.
Business
€ 200 / month
Comprehensive IT services and security for growing companies and SMEs.
- Includes first user and 1 hour support / month
Extra users: + € 75 / user / month
Each additional user adds 30 minutes of support per month for the whole team*
- Including Bitdefender antivirus / user
- Reporting of the number of tickets and hours per quarter
- Professional M365 Business Standard email address / user
Comprehensive monitoring and management
- Antivirus and network
- Automatic patch and update management
- Proactive system management
- Local backups
- MFA and encryption
- Documentation of IT environment
- Support within 8u
- Additional devices: €10 / device / month for antivirus and monitoring
- Escalation: Response within 6 hours: 1 hour of escalation support = 2 hours of support consumption
- Support hours are accrued per user and shared within the team.**
- Rate support hours outside the package: €150 / hour.
Additional support will be charged according to the package rate.
Premium
Complete IT solutions for businesses. Advanced features and support.
Startnow
Includes first user and 1 hour support / monthExtra users: + € 99 / user / month
Each extra user adds 1 hour support per month for the whole team*
- Includes Bitdefender antivirus / user
- Professional M365 Business Standard email address / user
Complete monitoring
- Automatische security checks
- Antivirus and network
- Automatic patch and update management
- Proactive system management via scripts
- Local backups
- MFA and encryption
- Device management: Smartphones, PCs, printers and laptops
- Device management: Smartphones, PCs, printers and laptops
IT consultancy
- IT environment optimisation
- Advice on IT decisions
- General guidelines and best practices
- Support within 4 - 6 hours
- Additional devices:€ 10 / device / month for antivirus and monitoring
- Support hours are accumulated per user and shared within the team.
- Ratesupport hours outside the package:€130 / hour.**
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Additional support will be charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support will be charged according to the package rateComprehensive managed IT servicefor companies thatexpect maximum assuranceandsupportCombineproactive managementwithpriority supportandstrategicadvice.
Extra support will be charged according to the package rate.
Enterprise
Tailored IT solutions for businesses. Choose the services for your company.
Startnow
Included Bitdefender antivirus / user- Professional M365 E3, copilot and email address / user
Complete monitoring
- Device management: Smartphones, PCs, printers and laptops
- Priority support
IT consultancy
Support hours per user / month*
- Support within 4 hours
- Additional devices: Per device / month for antivirus and monitoring
- Support hours are accumulated per user and shared within the team.
- Ratesupport hours outside the package:€130 / hour.**
A managed IT service tailored for companies with +100 employees
Includes:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- IT consulting included
- Cybersecurity checks and training
Additional support will be charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support is charged according to the package rate. Comprehensive managed IT service for companies expecting maximum security and support. Combines proactive management with priority support and strategic advice.
Included:
- Fixed monthly price with included support hours
- Monitoring and proactive management
- Patch and update management
- Priority support
- Access to ticket system
- Support via phone, chat and WhatsApp
- Limited IT consulting included
Extra support will be charged according to the package rateComprehensive managed IT servicefor companies thatexpect maximum assuranceandsupportCombineproactive managementwithpriority supportandstrategicadvice.
Extra support will be charged according to the package rate.
How we work:
We map your IT
IT Audit
We start with a free audit in which we fully map your IT environment, including the number of employees and devices, networks, security, licenses, and cloud services. We then identify the risks and provide a free report with a concrete proposal and budget needed for the hardware and licenses.
Onboarding
If you agree to our proposal, we start the onboarding. We link all devices to our management platform, install our software, transfer licenses, and provide a brief explanation of the ticket system.
Bringing IT up to standard
In the first weeks and months, we bring your IT environment fully up to date, we carry out all updates, replace network hardware where necessary, check the security level and renew all passwords.
Support and optimisations
In this phase we offer the support according to your chosen plan, and we carry out targeted optimisations . We identify outdated hardware that needs to be replaced, manage the IT budget, automate repetitive IT processes, and set clear priorities for further improvements.
Our MSP services for freelancers and SMEs.
Higher productivity and less time loss thanks to uniform and proactive response and central management, improved security through automatic updates, antivirus and checks, less downtime thanks to continuous monitoring and quick interventions. Save through better cost control by advice on licenses and efficient deployment of support. Simple and clear support and reporting options. Better insight into the IT environment thanks to documented procedures and reports. With our transparent pricing structure, our customers know exactly what to expect, without surprises. All our packages are annual contracts.
- Central management and configuration of users, rights, and devices (servers, PCs, laptops, smartphones, printers).
- Management and optimisation ofMicrosoft 365 environments(mail, Teams, OneDrive, SharePoint), including migration to or from M365.
- Proactive monitoring and management (antivirus, network), preventive checks, security checks, incident handling, automatic patch & update management.
- Remote helpdesk during office hours + on-site interventions when necessary.
- Onboarding and offboarding of employees (licenses, mailboxes, access).
- Basic troubleshooting: printers, Office, email, network/VPN/firewall.
- Documentation of your IT environment and periodic reporting (e.g. quarterly report with tickets and hours). (From Business package)
- Tailored advice for cost optimisation, scalability and workplace improvement, regarding hardware, licensing and security choices; one-off evaluation and advice on package selection. (Premium package)
Helpdesk during our office hours
Remote support via secure remote tool
- Onboarding and offboarding procedures
- Basic software troubleshooting: Printer / Office / email issues
- Basic configuration and troubleshooting of network / VPN / firewall
- Dedicated point of contact
After selecting a package
- One-off advice regarding hardware renewal
- One-off evaluation of devices and IT environment
- Delivery and installation of hardware (PCs, laptops, peripherals, networking equipment) is done via separate and quotes.
- Escalation and response times vary by package; check the package details on the page for exact SLAs and included hours.
On-site interventions when physical intervention is needed:
€150 / hour
Minimum intervention: 1 hour
The support hours can be used for this.
Call-out costs: € 75 / hour
Mileage reimbursement: €1 / km
- Hours cannot be carried over to the next month.
- Prices are exclusive of VAT.
Wij verzorgen de volledige migratie, van het ophalen van documentatie bij je vorige partner tot het inventariseren van systemen, en zorgen voor een nette, gecontroleerde overdracht. Jij ondervindt zo min mogelijk hinder, wij plannen en coördineren alles zodat de overstap soepel verloopt.
Bij een jaarcontract mag je het in de eerste 30 dagen het contract opzeggen
With monthly billing, you can stop at any time with a notice period of one month. We believe you stay with us because of the quality of our service, not because you are tied to a contract.
Contact
Schedule a non-binding IT audit.
Leuven, Belgium